In additive manufacturing, a printer problem rarely just affects one print job. Downtime can delay prototypes, slow production, and create unexpected long-term costs. Having reliable support is just as important as the 3D printer itself. Choosing the right service contract for your business protects your investment and improves long-term performance. In this article, we’ll break down the additive manufacturing service contracts available through CADimensions for Stratasys and Formlabs systems, including what each plan covers, who it’s best for, and how to choose the right level of support for your workflow.
What Is an Additive Service Contract and Why Does It Matter?
A service contract for your 3D printer is a support agreement designed to keep your machine running reliably over time. Depending on the level of coverage, the service contract may include:
- Technical support
- Preventative maintenance
- Replacement parts
- Software updates
- On-site service*
A 3D printer’s service contract also creates more predictable ownership costs. Instead of reacting to unexpected repairs or emergency service calls, teams can plan for ongoing support with clearer expectations around coverage, response times, and maintenance needs.
*Note: On-site service is a machine-dependent offer.
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Service Contracts CADimensions Offers:
CADimensions partners with both Stratasys and Formlabs as an authorized reseller. Service contracts are available with both machines. These plans are designed to help reduce downtime, improve support response times, and give your team confidence that help is available when you need it. Both Stratasys and Formlabs offer multiple levels of service coverage based on your workflow, printer usage, and operational goals.
Below, we’ll break down the service contract options available for:
- Stratasys systems
- Formlabs SLA printers
- Formlabs SLS printers
Stratasys Service Plans
Compare coverage across Diamond Priority Care, Diamond Care, and Emerald Care
| Category | Service | Diamond Priority Care | Diamond Care | Emerald Care |
|---|---|---|---|---|
| Support | Phone Support | Included | Included | Included |
| Support | On-site Support | Included | Included | Included |
| Support | Preventative Maintenance Kit | Included | Included | Included |
| Support | Priority Service Scheduling | First in line, within 1 business day | First in line, within 2 business days | Standard, within 3 business days |
| Support | Training | Included | Included | 50% Discount |
| Parts | Print Heads | Included | Included | 16% Discount |
| Parts | Service Consumables | Included | Included | Excluded |
| Parts | Spare Parts | Included | Included | Included |
| Discount | Point of Sale Discount | Contact your service provider for special offerings. | ||
| Discount | Financing | Yearly installments/payments available | ||
| Updates | Hardware Updates | Included | Included | Included |
| Updates | Software Updates | Included | Included | Included |
| Features | Backup Pricing | Included | Included | Excluded |
Contact your CADimensions representative for plan pricing and enrollment details.
Which Stratasys Service Contract Tier Is Best for Me?
Diamond Priority Care: Maximum Uptime & Fastest Support
Diamond Priority Care is Stratasys’ most comprehensive service plan, designed for organizations where printer uptime is critical. This plan provides the fastest response times, proactive maintenance, and priority support to help reduce downtime and keep production moving. Stratasys directly services customers who select this plan.
What’s Included
- On-site support within 1 business day
- First-in-line service scheduling
- Preventative maintenance by certified Stratasys technicians
- Replacement parts, print heads, and service consumables
- Proactive software and hardware updates
- Backup printing while your system is being serviced
- Operator Level 2 training courses
Best For
Diamond Priority Care is best for production environments and high-use additive operations where downtime can impact delivery schedules, production goals, or revenue.
Diamond Care: Comprehensive Coverage for High-Use Systems
Diamond Care provides a high level of support for organizations that rely heavily on additive manufacturing and need fast response times with proactive service coverage. This plan is designed to help reduce downtime, improve system reliability, and keep teams productive. This plan is also serviced directly through Stratasys.
What’s Included
- On-site support within 2 business days
- First-in-line service scheduling
- Preventative maintenance by certified Stratasys technicians
- Replacement parts, print heads, and service consumables
- Proactive software and hardware updates
- Backup printing while your system is being serviced
- Operator Level 2 training courses
Best For
Diamond Care is ideal for organizations with high printer usage that need reliable support and predictable maintenance coverage, but may not require the faster one-day response time included with Diamond Priority Care.
Emerald Care: Balanced Coverage & Responsive Support
Emerald Care offers a strong balance between support coverage, response time, and long-term maintenance value. This plan is designed for organizations that want proactive support and predictable service costs while maintaining flexibility in their additive workflow. The CADimensions additive team directly services this plan, and it is the most popular plan with our customers.
What’s Included
- On-site support within 3 business days
- Preventative maintenance by certified Stratasys technicians
- 3-day service scheduling
- Replacement of defective machine parts
- Proactive software and hardware updates
- 50% off available training courses
- 16% discount on PolyJet and F123 Series print heads
Best For
Emerald Care is ideal for growing additive manufacturing operations that need reliable support and maintenance coverage, but may not require the faster response times or expanded coverage included in Diamond-level plans.
Formlabs Service Plans
Formlabs offers service plans for both SLA and SLS 3D printers, giving teams access to technical support, training resources, and faster help when issues arise. Formlabs offers different levels of support based on your printer usage, workflow needs, and production goals. Whether your team is focused on rapid prototyping, in-house production, or scaling additive manufacturing across multiple departments, choosing the right support plan can help improve uptime and create more predictable operating costs. Below, we’ll break down the available service plans for both Formlabs SLA and SLS systems, including what each plan includes and which type of user it is best suited for.
Formlabs SLA Service Plans
Compare the Pro Service Plan and Form 4 Series Production Service Plan
| Feature | Pro Service Plan | Form 4 Series Production Service Plan |
|---|---|---|
| Eligibility | All Form 4 and Form 4L Owners | 5+ Form 4 Series Printers at one location |
| Duration | Up to 5 years | Up to 5 years |
| Accessories Coverage | Included | Included |
| Replacement Parts | Included | Included |
| Express Service Replacement | Included | Included |
| Accident Coverage | Included | Included |
| Priority Phone and Email Support | Included | Included |
| Training Videos and Live Q&A | Included | Included + additional operator certification |
| Preventative Maintenance | Not included | 2x per year |
| Onsite Repairs | For purchase | Included — 2-business-day dispatch |
| Uptime Spare Parts Kit | For purchase | Included |
Contact your CADimensions representative for plan pricing and enrollment details.
Pro Service Plan: Reliable Support for Daily Printing
The Formlabs Pro Service Plan is designed for teams that rely on their SLA printer regularly and want faster support, training resources, and added protection against downtime. This plan helps improve printer reliability while giving users quicker access to technical assistance when issues occur.
Eligibility:
All Form 4 and Form 4L owners
What’s Included
- Up to 5 years duration
- Accessories coverage
- Replacement parts
- Express replacement service
- Accident coverage
- Priority Phone and Email Support
- Training videos and live Q&A
- Up to 5 years duration
- Accessories coverage
- Replacement parts
- Express replacement service
- Accident coverage
- Priority Phone and Email Support
- Training videos and live Q&A
- Preventative maintenance (2x per year)
- 2-day dispatch for on-site repairs
- Uptime spare parts kit
Best For
The Pro Service Plan is ideal for engineering teams, product designers, and businesses using SLA printing for frequent prototyping, product development, or daily production workflows.
Form 4 Series Production Service Plan: Maximum Uptime for Production Workflows
The Form 4 Series Production Service Plan is Formlabs’ highest level of SLA support, designed for organizations where printer uptime and production continuity are critical. This plan focuses on minimizing operational disruptions and helping teams maintain consistent output in high-demand environments.
Eligibility:
Own 5+ Form 4 series printers at one location
What’s Included
- Up to 5 years duration
- Accessories coverage
- Replacement parts
- Express replacement service
- Accident coverage
- Priority Phone and Email Support
- Training videos and live Q&A
- Preventative maintenance (2x per year)
- 2-day dispatch for on-site repairs
- Uptime spare parts kit
Best For
This plan is best for organizations using Form 4 Series printers for high-volume printing, production applications, or business-critical workflows where downtime can impact delivery schedules and operations.
Formlabs SLS Service Plans
Compare the Standard Factory Warranty, Complete Service Plan, and Production Service Plan
| Feature | Standard Factory Warranty | Fuse Series Complete Service Plan | Fuse Series Production Service Plan |
|---|---|---|---|
| Eligibility | All Fuse Series Owners | All Fuse Series Owners | 3+ Printer Fleet |
| Duration | 1 year | Up to 5 years — buy 3 years, get 1 free; buy 5 years, get 2 free | Up to 5 years — buy 3 years, get 1 free; buy 5 years, get 2 free |
| Accessories Coverage | Included | Included | Included |
| Printer Replacement Parts / RMAs | Included | Included | Included |
| Preventative Maintenance | Not included | Annual | Up to 4x per year |
| Consumables / Wearable Parts Coverage | Not included | Not included | Included |
| On-site Calibration | For purchase | For purchase | Included |
| Formlabs Hosted Repair Certification | Not included | Not included | Included |
| Onsite Repairs | No dispatch service level | No dispatch service level | 2-business-day dispatch |
| Uptime Spare Parts Kit | For purchase | For purchase | Included |
Contact your CADimensions representative for plan pricing and enrollment details.
Standard Factory Warranty (Essential Coverage for Basic Support)
The Standard Factory Warranty provides core support coverage for Formlabs Fuse Series SLS printers. This plan is designed to help teams maintain reliable printer operation with access to technical support and warranty protection during the standard coverage period.
Eligibility:
All Fuse Series owners
What’s Included
- 1-year coverage period
- Priority phone and email support
- Warranty coverage for eligible hardware issues
- Accessories coverage
- Printer replacement parts
- Access to training
Best For
The Standard Factory Warranty is best for organizations with lower printer usage, internal technical expertise, or less time-sensitive production needs.
Fuse Series Complete Service Plan (Expanded Support & Faster Recovery)
The Fuse Series Complete Service Plan adds a higher level of support and protection for teams that rely on SLS printing more regularly. This plan is designed to help reduce downtime and provide faster access to technical assistance and replacement support when issues occur.
Eligibility:
All Fuse Series owners
What’s Included
- Up to 5 years coverage period
- Priority phone and email support
- Warranty coverage for eligible hardware issues
- Accessories coverage
- Printer replacement parts
- Access to training
- Annual preventative maintenance
Best For
This plan is ideal for engineering teams, manufacturing departments, and growing additive operations using Fuse Series printers for frequent prototyping, tooling, or production applications.
Fuse Series Production Service Plan (Maximum Support for Production Environments)
The Fuse Series Production Service Plan offers the highest level of support for organizations using SLS printing in demanding production environments. This plan focuses on minimizing downtime and helping teams maintain continuous production workflows.
Eligibility:
3+ printer fleet
What’s Included
- Up to 5 years coverage period
- Priority phone and email support
- Warranty coverage for eligible hardware issues
- Accessories coverage
- Printer replacement parts
- Consumables/wearable parts coverage
- On-site calibration/report
- Formlabs hosted repair certification
- 2-business-day onsite repair dispatch
- Uptime spare parts kit
- Access to training
- Up to 4x per year, preventative maintenance
Best For
This plan is best for organizations using Fuse Series printers for production, end-use parts, or other business-critical applications where downtime can impact delivery schedules and operational performance.
Frequently Asked Questions About 3D Printer Service Plans:
How to choose the best 3D printer service contract for small businesses?
Small businesses should look for a service plan that balances cost, support coverage, and response time. If your printer is used mainly for prototyping or occasional production, an entry-level or mid-tier plan may provide enough coverage without overspending. Focus on plans that include technical support, preventative maintenance, and replacement part coverage to help avoid unexpected repair costs and downtime. However, every business has unique needs. Our team will help walk you through your options based on your needs to help choose the plan that best fits your business.
How to choose the best service contract for an enterprise-grade 3D printer?
For enterprise or production environments, uptime and response speed are usually the top priorities. Higher-tier service plans often include faster on-site support, priority scheduling, preventative maintenance, and replacement coverage to help reduce operational risk. Organizations using additive manufacturing for production should choose a plan that minimizes downtime and supports long-term reliability.
What are the typical services included in a 3D printer service contract?
Most 3D printer service contracts include technical support, software and firmware updates, preventative maintenance, and replacement of eligible parts. Higher-level plans may also include faster response times, on-site service, operator training, and hot swap replacement coverage. The exact coverage depends on the manufacturer and service tier selected.
Choosing the right service contract for your 3D printer protects your workflow, reduces downtime, and ensures your team has the support you need to keep projects moving. At CADimensions, our team works with organizations every day to help evaluate the best hardware, materials, and support options for their specific applications and production goals. From Formlabs to Stratasys systems, we’re here to help you choose the right solution and the right level of support for your workflow.
